If you get this error message, Sorry it looks like you're on a slow connection…, or Office is taking a really long time to install or it appears to hang during the install, you may want to cancel the installation and then try using some of the following procedures.
Note: Do you have an HP 4500 or HP 8500 OfficeJet printer and are installing Office or Office 365? If so, stop the spooler servicehttps://microsofthelpnumbers.com/ before you start installing Office again.
For possible solutions, select from below what type of computer you're trying to install Office on.
Are you trying to install Office on a Mac?
If you're trying to install Office on a Mac, follow the steps in click here and then restart the Office installation.
Are you trying to install Office on a PC (desktop, laptop, or 2-in-1)?
Try these possible solutions in the order listed.
Restart your computer and check if Office installed
Use a wired connection
If you're on a slow internet connection, install Office using the offline installer
Temporarily turn off antivirus software
Run online repair from Control Panel
Remove and reinstall Office
Office hangs or freezes at 90%
If your Office installation hangs or freezes at the 90% mark as shown in the screen capture below, this could be because the Windows Installer is busy. For a possible solution, see Installation of Office 2016 or Office 2013 hangs at 90%.
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